FAQ

Creating your GoGo Casino account is quick and straightforward. Simply click the "Sign Up" button on our homepage and fill out the registration form with your personal details, including your full name, email address, date of birth, and phone number. You'll also need to create a secure password and accept our terms and conditions.Once you submit your information, you'll receive a confirmation email to verify your account. Click the verification link in the email to activate your account and you're ready to start playing. The entire process typically takes less than five minutes.Make sure to provide accurate information during registration, as this will be verified during our KYC process when you make your first withdrawal. Having consistent information across all your documents will help speed up verification and ensure smooth transactions.

GoGo Casino offers an attractive welcome bonus for new players: a 100% deposit match up to €1,000 on your first deposit. This means if you deposit €500, you'll receive an additional €500 in bonus funds, giving you €1,000 total to play with. The minimum deposit to qualify for this bonus is just €10.The welcome bonus is automatically credited to your account when you make your qualifying deposit - no bonus code required. You'll have 7 days to claim the bonus and meet the wagering requirements, which are set at 35x your deposit amount.Beyond the welcome offer, we regularly run seasonal promotions, reload bonuses, and special campaigns for existing players. Keep an eye on your email and our promotions page to stay updated on the latest offers. Remember that all bonuses come with terms and conditions, so always review the specific requirements before claiming any promotion.

Currently, GoGo Casino focuses on providing value through our generous welcome deposit bonus rather than offering no deposit bonuses. Our 100% match bonus up to €1,000 provides excellent value for new players who are ready to make their first deposit.While we don't currently offer no deposit bonuses, we occasionally run special promotions that may include free spins or other no-deposit rewards for existing players. These are typically announced via email or on our promotions page.The best way to stay informed about any special offers, including potential no deposit promotions, is to subscribe to our newsletter and regularly check the promotions section of your account. We're always looking for new ways to reward our loyal players.

GoGo Casino supports several convenient payment methods to make your banking experience smooth and secure. For deposits and withdrawals, you can use Interac, Trustly, Visa, and MasterCard. All transactions are processed in Swedish Kronor (SEK).Deposits are typically processed instantly, allowing you to start playing right away. Withdrawal processing times vary depending on the method chosen, but we strive to process all withdrawal requests as quickly as possible, usually within 24-48 hours for most methods.All payment methods use advanced encryption technology to protect your financial information. We work only with trusted payment providers to ensure your transactions are safe and secure. Minimum and maximum transaction limits may apply depending on your chosen payment method and account verification status.

Wagering requirements determine how much you need to bet before you can withdraw bonus winnings. At GoGo Casino, our welcome bonus has a 35x wagering requirement based on your deposit amount. For example, if you deposit €100 and receive a €100 bonus, you'll need to wager €3,500 (35 × €100 deposit) before you can withdraw any winnings.Different games contribute differently toward meeting wagering requirements. Slots contribute 100% of each bet, while table games like blackjack and roulette contribute only 10%. Live casino games vary, with most contributing 20%, though some games like Cash or Crash Live contribute 10%.You have 7 days to meet the wagering requirements from the time you claim your bonus. The bonus and any associated winnings will expire if requirements aren't met within this timeframe. You can always check your wagering progress in your account dashboard.

Absolutely! GoGo Casino is fully optimized for mobile play, allowing you to enjoy your favorite games on smartphones and tablets. Our mobile platform works seamlessly across iOS and Android devices through your mobile browser - no app download required.The mobile version includes all the same features as the desktop site, including account management, deposits and withdrawals, customer support, and access to our complete game library. The interface is designed specifically for touch screens, making navigation intuitive and gameplay smooth.Whether you're commuting, relaxing at home, or taking a break at work, you can access GoGo Casino from anywhere with an internet connection. All games are optimized for mobile play, ensuring the same high-quality graphics and smooth gameplay you'd expect from the desktop version.

GoGo Casino features an impressive selection of games from top-tier software providers in the industry. Our portfolio includes titles from NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, Play'n GO, Big Time Gaming, Blueprint Gaming, ELK Studios, Yggdrasil, and many more renowned developers.You'll find hundreds of slot games ranging from classic three-reel slots to modern video slots with innovative features and progressive jackpots. Our table game selection includes multiple variants of blackjack, roulette, baccarat, and poker, available in both standard and live dealer formats.Our live casino section, powered by Evolution Gaming and other leading providers, offers real-time gaming with professional dealers. Popular live games include blackjack, roulette, baccarat, game shows, and specialty games. All games are regularly audited for fairness and use certified random number generators.

Yes, GoGo Casino operates under proper licensing and regulation, ensuring a safe and fair gaming environment for all players. We adhere to strict regulatory standards that govern everything from game fairness and player protection to responsible gambling measures and financial security.Our licensing ensures that all games are regularly tested for fairness by independent auditing companies. Random number generators are certified to guarantee that game outcomes are truly random and cannot be manipulated. Player funds are kept in segregated accounts, separate from operational funds.We're committed to maintaining the highest standards of player protection and responsible gambling. This includes providing tools for setting deposit limits, session time limits, and self-exclusion options. Our regulatory compliance also ensures that player complaints are handled fairly and transparently.

The Know Your Customer (KYC) verification process is a standard security measure required by gambling regulations. At GoGo Casino, you'll typically need to complete verification before making your first withdrawal, though we may request documents at any time for security purposes.The verification process requires you to provide copies of identification documents, such as a government-issued photo ID (passport or driver's license), proof of address (utility bill or bank statement dated within the last 90 days), and potentially proof of payment method ownership.You can easily upload documents through your account dashboard or by emailing them to our support team. Our verification team typically reviews documents within 24-72 hours. Once verified, your account will be marked as approved, and future withdrawals will process much faster. Keep your documents clear and readable to avoid delays.

If you encounter technical issues while playing at GoGo Casino, there are several steps you can take to resolve them quickly. First, try refreshing your browser or clearing your browser cache and cookies. Many temporary issues are resolved with a simple refresh.For mobile users, ensure you have a stable internet connection and try switching between Wi-Fi and mobile data if possible. If you're experiencing game-specific issues, try exiting the game completely and relaunching it. Sometimes logging out and back into your account can also resolve connectivity issues.If problems persist, contact our customer support team immediately at hejsan@gogocasino.com. Include details about the issue, what device and browser you're using, and any error messages you received. Our technical team can investigate further and provide specific solutions for your situation.

GoGo Casino is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activities. We offer several self-management tools including deposit limits, which allow you to set daily, weekly, or monthly spending limits on your account.You can also set session time limits to control how long you play in a single session, and loss limits to cap how much you can lose in a specific timeframe. These tools can be accessed through your account settings and will remain in effect until you choose to modify them (with appropriate cooling-off periods).For players who need a break from gambling, we offer self-exclusion options ranging from short-term cooling-off periods to permanent account closure. We also provide information about problem gambling resources and support organizations. If you're concerned about your gambling habits, please reach out to our support team or contact professional help services.

GoGo Casino provides customer support to help with any questions or concerns you may have. You can reach our support team by emailing hejsan@gogocasino.com. Our support staff is knowledgeable about all aspects of our platform and can assist with account issues, payment questions, technical problems, and general inquiries.When contacting support, include as much relevant information as possible about your issue, including your username, the nature of the problem, and any error messages you received. This helps our team provide faster and more accurate assistance.We strive to respond to all email inquiries promptly, typically within 24 hours. For urgent account or payment issues, make sure to clearly indicate the priority in your subject line. Our support team is committed to providing professional, helpful service to ensure your gaming experience is smooth and enjoyable.